metro animals
PRIVACY POLICY
Effective date: August 22, 2026
Metro Animals (“we,” “us”) operates dog daycare, boarding, grooming, and pet wash locations in Fort Worth and Plano, Texas, and the website metroanimals.com. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact forms: when you submit a form on our site, we receive the information you enter (name, email, phone, message). Submissions are emailed to our team and stored so we can respond.
- Bookings & customer accounts: reservations, pet profiles, vaccination records, and payments are processed through Gingr, our pet-care platform. See Gingr’s Privacy Policy (PDF) and Terms of Use. The Gingr portal manages its own cookie-consent preferences.
- Phone calls & voicemail: when you call our locations we may log call details and voicemails to respond to your request and improve our customer service.
- Photos & report cards: we photograph dogs in our care for report cards and, with your permission, for our social media and website.
- Website analytics: we may use analytics and advertising tools (such as Google Analytics and Meta Pixel) that set cookies to understand site usage and reach customers with relevant ads.
- Embedded content: our site embeds content from Instagram, YouTube, and Google Maps, which may set their own cookies subject to those services’ policies.
Text Messaging (SMS)
By opting in to text messages from Metro Animals — for example by providing your mobile number when you book, on a web form, at a front desk, or by texting one of our numbers — you consent to receive text messages from us. Depending on the consent you gave, these may include appointment confirmations and reminders, pet updates and account notifications, replies to your questions, and (only if you opted in to them) occasional promotions.
- Message frequency varies; message and data rates may apply.
- Reply STOP at any time to opt out, or HELP for help. You can also reach us at info@metroanimals.com or through any front desk.
- No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the messaging service providers named below, who act solely on our behalf to deliver messages.
- We use trusted service providers to send and receive calls and texts on our behalf — currently Telnyx, Twilio, Zoom, and Gingr — solely for message delivery and support. They are not permitted to use your number or your consent for their own purposes.
- Consent to receive text messages is never a condition of purchasing any goods or services.
How We Use Information
To provide and schedule services, care for your pet, respond to inquiries, send service communications you’ve requested, improve our website and services, and — only with the appropriate consents — send marketing communications.
Who We Share It With
We do not sell your personal information. We share it only with service providers who help us operate (e.g., Gingr for bookings, payments, and customer notifications; Telnyx, Twilio, and Zoom for phone calls and text messaging; our email and analytics providers), and when required by law.
Retention & Security
We keep customer and pet records for as long as needed to provide services and meet legal obligations, and we use industry-standard safeguards through our service providers to protect them.
Your Choices & Rights
Texas residents have rights under the Texas Data Privacy and Security Act, including the right to access, correct, or delete personal data and to opt out of targeted advertising. To exercise these rights — or to update or delete your information at any time — contact us at info@metroanimals.com or speak with any location’s front desk.
Children
Our website and services are intended for adults; we do not knowingly collect personal information from children under 13.
Contact Us
Metro Animals — info@metroanimals.com
Locations and phone numbers: metroanimals.com/locations
We may update this policy from time to time; the effective date above reflects the latest revision.
